RETURNS & EXCHANGES

ITEMS BOUGHT ONLINE.

Returns are accepted only on online orders. You have 14 days after receiving your order to return the item in its original unused conditions, with its packaging and the original receipt.

Please return your product via a traceable shipping method with insurance to Silleknotte, Vesterbrogade 175, 1800 Frederiksberg C, DK. 

The cost of returning merchandise is your responsibility unless otherwise agreed. Silleknotte is not responsible for items lost. Refunds may be issued after receiving the returned product safely. If we are satisfied with the condition of the item, we will process your refund, excluding the original delivery cost.

Please note you may return your product directly to the shop in Frederiksberg. However, the refund will be made through the online platform and not at the counter. You will be asked to leave your original receipt together with the returned item.

In the rare situation that you do not receive your money back two weeks after I have processed your refund, please check with your bank as well as with your credit card company, as delays may occur. If the transaction cannot be retrieved, please contact me at info@silleknotte.dk.

Gift cards are non-refundable.

 

ITEMS BOUGHT IN THE SHOP AT FREDERIKSBERG. 

Please note exchanges are only carried out for items bought in the shop at Frederiksberg. Whether you are unhappy with the item and want a different one, or the item is defective or damaged, an exchange is possible. 

Please return your product directly to the shop at Frederiksberg. 

Purchases made in the shop at Frederiksberg can be exchanged within 14 days after payment, or in case of gifts, 14 days after the gift was received. The item must be in its original unused condition, with its packaging and the original receipt.

It is not possible to return an item and receive a refund for your purchase.

Gift cards are non-refundable.

  

GUARANTEE.

Silleknotte guarantees all its products against any manufacturing defects, for up to two years after purchase. You are entitled to have the products repaired or replaced if they fail to be of acceptable quality. Please note manufacturing defects are assessed on a case-by-case basis.

Silleknotte does not cover any damage caused by misuse, neglect, abrasion, and exposure to high temperatures, excessive heat, sharp objects, solvents, acids, water, or normal wear and tear.

 

INFORMATION ACCURACY.

At Silleknotte we aim to provide information on our site as accurately as possible, but human and technological errors may occur. We are not responsible for typographical mistakes, inaccuracies or omissions in pricing, availability, product descriptions or pictures. Please note that customers’ display and settings of electronic devices may alter the colours of products. We cannot be held accountable for delivery times, delays and fluctuating exchange rates. We reserve the right to correct, change or update the site content without prior notice.